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Customer FAQ
About Rewards Program
(2)
How to refer friends to earn rewards
How to use points for purchase
Most Asked Questions: TOP 10
(11)
Payment Options : How can I pay for my Purchase?
Will I be charged customs fees?
Will my products be wrapped?
I want to cancel my order. What should I do?
How can I change the currency of the product?
The item I want is sold out. When will it be back in stock?
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Our Products
(6)
Can I purchase the set products individually?
Are the products safe to use in the microwave and dishwasher?
How much can the teapot hold?
Is it okay to heat the Sake Bottle with hot water?
Do your products contain lead?
I found something that looks like a crack in the product. Is it defective?
Defective Products, Exchanges, and Returns
(4)
I want to return my order.
I want to exchange my product.
When will I receive a refund?
There was damage to the product I received.
Shipping and Delivery Charges
(4)
What international shipping services can I use?
How long does it take for Pre-order items to be shipped?
Will my package be packed safely?
How can I check my order status?