Customer FAQ

About Rewards Program (2)

• How to refer friends to earn rewards
• How to use points for purchase

Most Asked Questions: TOP 10 (11)

• Payment Options : How can I pay for my Purchase?
• Will I be charged customs fees?
• Will my products be wrapped?
• I want to cancel my order. What should I do?
• How can I change the currency of the product?
• The item I want is sold out. When will it be back in stock?

See all 11 articles

Our Products (6)

• Can I purchase the set products individually?
• Are the products safe to use in the microwave and dishwasher?
• How much can the teapot hold?
• Is it okay to heat the Sake Bottle with hot water?
• Do your products contain lead?
• I found something that looks like a crack in the product. Is it defective?

Defective Products, Exchanges, and Returns (4)

• I want to return my order.
• I want to exchange my product. 
• When will I receive a refund?
• There was damage to the product I received.

Shipping and Delivery Charges (4)

• What international shipping services can I use?
• How long does it take for Pre-order items to be shipped?
• Will my package be packed safely?
• How can I check my order status?