Customer FAQ

About Rewards Program (2)

• How to refer friends to earn rewards
• How to use points for purchase

Most Asked Questions (13)

• Do you accept PayPal payments?
• How can I change the billing address?
• Payment Options : How can I pay for my Purchase?
• Will I be charged customs fees?
• Will my products be wrapped?
• I want to cancel my order. What should I do?

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Our Products (7)

• Can dishes be used in the oven?
• Can I purchase the set products individually?
• Are the products safe to use in the microwave and dishwasher?
• How much can the teapot hold?
• Is it okay to heat the Sake Bottle with hot water?
• Do your products contain lead?

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Defective Products, Exchanges, and Returns (4)

• I want to return my order.
• I want to exchange my product. 
• When will I receive a refund?
• There was damage to the product I received.

Shipping and Delivery Charges (5)

• Where will my order be shipped from?
• What international shipping services can I use?
• How long does it take for Pre-order items to be shipped?
• Will my package be packed safely?
• How can I check my order status?