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Customer FAQ

About Rewards Program (2)

  • How to refer friends to earn rewards How to refer friends to earn rewards
  • How to use points for purchase How to use points for purchase

Most Asked Questions (14)

  • Do you accept PayPal payments? Do you accept PayPal payments?
  • How can I change the billing address? How can I change the billing address?
  • Where are you located? Where are you located?
  • Payment Options : How can I pay for my Purchase? Payment Options : How can I pay for my Purchase?
  • Will I be charged customs fees? Will I be charged customs fees?
  • Will my products be wrapped? Will my products be wrapped?

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Our Products (9)

  • Can dishes be used in the oven? Can dishes be used in the oven?
  • Do you sell gift cards? Do you sell gift cards?
  • How to care for my tableware? How to care for my tableware?
  • Can I purchase the set products individually? Can I purchase the set products individually?
  • Are the products safe to use in the microwave and dishwasher? Are the products safe to use in the microwave and dishwasher?
  • How much can the teapot hold? How much can the teapot hold?

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Defective Products, Exchanges, and Returns (4)

  • I want to return my order. I want to return my order.
  • I want to exchange my product.  I want to exchange my product. 
  • When will I receive a refund? When will I receive a refund?
  • There was damage to the product I received. There was damage to the product I received.

Shipping and Delivery Charges (5)

  • Where will my order be shipped from? Where will my order be shipped from?
  • What international shipping services can I use? What international shipping services can I use?
  • How long does it take for Pre-order items to be shipped? How long does it take for Pre-order items to be shipped?
  • Will my package be packed safely? Will my package be packed safely?
  • How can I check my order status? How can I check my order status?
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