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Customer FAQ

About Rewards Program (2)

  • How to refer friends to earn rewards How to refer friends to earn rewards
  • How to use points for purchase How to use points for purchase

Most Asked Questions: TOP 10 (11)

  • Payment Options : How can I pay for my Purchase? Payment Options : How can I pay for my Purchase?
  • Will I be charged customs fees? Will I be charged customs fees?
  • Will my products be wrapped? Will my products be wrapped?
  • I want to cancel my order. What should I do? I want to cancel my order. What should I do?
  • How can I change the currency of the product? How can I change the currency of the product?
  • The item I want is sold out. When will it be back in stock? The item I want is sold out. When will it be back in stock?

See all 11 articles

Our Products (6)

  • Can I purchase the set products individually? Can I purchase the set products individually?
  • Are the products safe to use in the microwave and dishwasher? Are the products safe to use in the microwave and dishwasher?
  • How much can the teapot hold? How much can the teapot hold?
  • Is it okay to heat the Sake Bottle with hot water? Is it okay to heat the Sake Bottle with hot water?
  • Do your products contain lead? Do your products contain lead?
  • I found something that looks like a crack in the product. Is it defective? I found something that looks like a crack in the product. Is it defective?

Defective Products, Exchanges, and Returns (4)

  • I want to return my order. I want to return my order.
  • I want to exchange my product.  I want to exchange my product. 
  • When will I receive a refund? When will I receive a refund?
  • There was damage to the product I received. There was damage to the product I received.

Shipping and Delivery Charges (4)

  • What international shipping services can I use? What international shipping services can I use?
  • How long does it take for Pre-order items to be shipped? How long does it take for Pre-order items to be shipped?
  • Will my package be packed safely? Will my package be packed safely?
  • How can I check my order status? How can I check my order status?
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