I want to cancel my order. What should I do?

  • Updated

If your order has not been packed yet, you can cancel the order and get a full refund in a while. If you wish to cancel, please contact us as soon as possible.

If your order has already been packed, you are not able to cancel it any more, yet you can return your items instead. Unfortunately, your original shipping cost cannot be refunded unless the return was caused by our error. Please check Return or Refund section below.

Personalized, customized or order-made items cannot be cancelled regardless of whether it's been shipped or not. The following list shows some examples of personalized, customized and order-made items.

Invalid cancellations:

  • Items not on our website
  • B to B orders

 

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