Payment Options : How can I pay for my Purchase?
The following payment options can be used to pay for your purchases.
Visa, Master Card, Amex and JCB cards are accepted.
Mobile payment and Digital wallet
Apple Pay and Google Pay are accepted.
We accept Paypal only in USD, CAD, AUD, HKD and SGD currencies.
We accept Shopify's own payment solutions, ShopPay.
Will I be charged customs fees?
Please be aware that in all cases the customer is responsible for paying any customs fees applied to their order and for providing any and all documents required by customs in the country of receipt.
These costs include the sales tax in the country of receipt (applied to the total value of the order), duties on the cost of products (around 6% for the European Union) and any handling fees applied by the shipping provider.
DHL usually send an invoice a few days after delivery where as EMS (JP Post) generally charges the required sum at delivery.
For Airmail Small Packet, your national carrier will generally bill you when applicable.
We understand that custom fees are worrying for some customers. We hope that you are reassured by the fact that, when buying on our store, you really are ordering direct from Japan- getting authentic and original Japanese items that are not easily found anywhere else.
For our customers in the USA: Most packages with a declared value under $800 USD will be cleared without any fee. If you purchasing more than that amount, we will split your order into multiple shipments as best we can.
*We will do our best, but we will not be responsible for any failure to do so.
*If a shipment is split into multiple shipments, the shipping date may be shifted by one day for each package.
For our customers in Australia: Orders below $1000 AUD are regarded as 'low value imports' by Australian customs. As of 01 July 2018, customs duties may apply to any goods imported from overseas by consumers in Australia. For more information, please visit the Australian customs website.
For our customers in Canada: Orders above $20 CAN require that you pay the applicable duties and the GST. For more information, please visit the Canadian customs website.
For our customers in Singapore: Orders above $400 SGD require that you pay the applicable duties and the GST. For more information, please visit the Singapore customs website.
For our customers in China Mainland: We are shipping to China Mainland via EMS. EMS is not often stopped by customs, but if it is subject to inspection, you will be charged taxes.
Instead of import duties and value-added tax, a tax called personal postal articles tax(行邮税) is applied. The tax is 13%, 20%, or 50% depending on the item, but in the case of tableware it should be 13% of the price. However, this is often changed and cannot be guaranteed. Tax is exempted if the tax amount is less than CNY 50.
Import price limits are also regulated, and purchases should be made within the following limits.
・Purchase limit per purchase CNY 5,000
・Annual purchase limit: CNY26,000
For more information, please visit the China customs website.
For our customers in the EU:
EU Directives calculate the Total Value of the order as a combination of the price of product and shipping fees.
- For orders with a Total Value of 22 Euros and below: Exempted from both tax and import duty.
- For orders with a Total Value ranging between 22 to 150 euros: The buyer is responsible for paying the consumption tax of the total value.
- For orders with a Total Value that exceeds 150 euros: The buyer is responsible for paying both consumption tax and import duty of the total value.
Additional information on importing goods to: Switzerland Germany United Kingdom
Will my products be wrapped?
We will wrap your products with Furoshiki (wrapping cloth).
Please note that the color of the Furoshiki is automatically selected by our partner warehouse and you cannot choose it.
Can you wrap the products individually in my order?
We do not offer individual product wrapping. If you wish to have an products wrapped individually, you will need to split your order, but please note that the total cost of shipping may be higher in this case.
If the total volume of products in your order is too large, we will send your order without wrapping and put one Furoshiki into the box. Please note that due to the system of our distribution center, we are unable to inform you in advance about the detail of wrapping.
If you would like to wrap your items individually, we recommend that you purchase additional furoshiki and wrap them yourself. It is not difficult to tie a Furoshiki, and wrapping it yourself will make the gift more warm and thoughtful. In Japan, there is a culture that a special power dwells in the knot that is made while thinking about your precious people.
You can purchase a Furoshiki from below.
I want to cancel my order. What should I do?
If your order has not been packed yet, you can cancel the order and get a full refund in a while. If you wish to cancel, please contact us as soon as possible.
If your order has already been packed, you are not able to cancel it any more, yet you can return your items instead. Unfortunately, your original shipping cost cannot be refunded unless the return was caused by our error. Please check Return or Refund section below.
Personalized, customized or order-made items cannot be cancelled regardless of whether it's been shipped or not. The following list shows some examples of personalized, customized and order-made items.
- Items not on our website
- B to B orders
How can I change the currency of the product?
The prices are shown in USD by default. But you can change the currency at the bottom of the site for Smartphone and at the top for PC.
The item I want is sold out. When will it be back in stock?
Pre-orders are available except for Hanazume products, so we recommend that you order in advance.
However, some items have very limited production and cannot be pre-ordered. We apologize for this inconvenience and appreciate your understanding.
How long does it take before my order gets shipped?
We try to ship your order within 3 to 5 business days. (Pre-ordered items may take 1-2 months to be delivered.)
Please understand that there may be delays in the delivery of items during the busy year-end season.
Are there any physical stores?
We're Tokyo based online shop and we don't have any overseas stores yet.
How much is the shipping fee?
We have received special support from DHL and can offer you much lower shipping rates than usual.
It is the reason why our DHL shipping rates are cheaper than EMS. We also offer our own shipping discount to customers who purchase $46 or more!
Shipping freight will be displayed when you add item to cart and select shipping country.
As many customer reviews have commented, we always do our best for safe and fast shipping.
CART VALUE SHIPPING DISCOUNT JPY5,000(USD46) - 20% JPY10,600(USD97) - 30% JPY16,200(USD148) - 40% JPY21,800(USD199) - 50% JPY27,400(USD250) - 60% JPY33,000(USD300) - 70% JPY38,600(USD351) - 75% JPY44,200(USD402) - 80% JPY50,000(USD455) - FREE
Do you ship internationally?
Yes, we ship internationally, but due to carrier and legal restrictions, we are unable to ship to the following countries.
Are the products made in Japan?
All of our products are made in Ishikawa Prefecture, where Kutani ware is originally produced.