What international shipping services can I use?
JAPAN KUTANI SHOP provide the safe and secure delivery services for you to receive your items wherever you are. We guarantee all damage or loss that occurs during shipping.
Please do not hesitate to reach us should you have any concern or doubt.
Our international shipping is offered through JAPAN POST and DHL.
*Estimated delivery time may vary by destination.
*Additional Designation for DHL can be set up through the link after Tracking Number has been provided.
JAPAN POST JAPAN POST DHL Available Delivery 120 countries 120 countries 220 countries Delivery Time 7-21 days 5-10 days 2-5 days Max Weight 2kg 30kg 70kg Length Up to 60cm Up to 1.5m 120cm Length + Girth Up to 90cm Up to 3m 120×80×80cm Tracking Service ✔︎ ✔︎ ✔︎ Signature ✔︎ ✔︎ ✔︎ Insurance ✔︎(Up to JPY6,000) ✔︎(Up to JPY20,000) ✔︎ Additional Designation - - ✔︎ URL Service detail Service detail Service detail
How long does it take for Pre-order items to be shipped?
Because all of our products are handmade, popular items that are pre-ordered will take about 1-2 months to restock and ship.
Will my package be packed safely?
We pack your products carefully to ensure a trouble-free delivery of your goods.
We regularly ship more than hundreds products in a month and we face less than 1 trouble in a month.
We guarantee our products to arrive in perfect condition. In the event that an item from your order is damaged during shipping, please email us with a detailed photo of the damage within 48 hours of your delivery.
How can I check my order status?
If you want to track your items, put the tracking number in the DHL website or feel free to ask us through our store chat service.